Zylen

Contact us feel free. We are always here for you

Hustle Free Exchange policy

At Zylen, we want you to love your purchase. If for any reason you’re not satisfied, we offer an exchange under the following conditions:

Exchanges are accepted within 14 days of the purchase date.

The item must be unused, unworn, and in its original condition, with tags and packaging intact.

Proof of purchase (order number or receipt) is required.

Exchange is allowed only for the same item in a different color or design, subject to availability.

Sale or discounted items are not eligible for exchange.

Items damaged due to misuse, wear & tear, or improper handling will not be accepted.

Shipping costs for exchange will be borne by the customer, unless the item received is faulty or incorrect.

Zylen reserves the right to approve or decline any exchange that does not meet the above criteria.

For exchange requests, please contact our customer support within 14 days of receiving your order.

Easy Return or Refund policy

At Zylen, your satisfaction is our priority. If you receive a damaged item, a faulty product, or an order you didn’t place, you can return it within 14 days of delivery for a full refund or replacement.

Conditions for Return & Refund:

Returns must be made within 14 days of receiving the item.

The item must be in its original condition, including tags, packaging, and accessories.

Proof of purchase (order receipt or confirmation) is required.

Only items damaged, faulty, or incorrectly delivered are eligible for return or refund.

Refunds will be processed after the item is inspected and approved by our team.

Shipping charges for return will be covered by Zylen if the return is due to fault, damage, or wrong delivery.

For assistance, please contact our customer support immediately upon receiving a faulty or incorrect item.

Frequently asked questions about us...

1. How can I place an order?

You can place an order directly through our website by selecting your desired product, adding it to the cart, and completing the checkout process.

2. What payment methods do you accept?

We accept all major credit/debit cards, mobile wallets, and Cash on Delivery (COD) across Pakistan.

3. How long does delivery take?

Delivery usually takes 3-7 business days depending on your location. You will receive a tracking number once your order is shipped.

4. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placing them. Please contact our customer support immediately.

5. Do you offer free shipping?

Yes! Zylen offers free delivery across Pakistan on all orders.

6. How can I return or exchange a product?

You can return or exchange items within 14 days of purchase. Items must be unused, in original condition, and with tags intact. For full details, see our Exchange Policy and Return & Refund Policy.

7. What if I receive a faulty or incorrect product?

If your product is damaged, faulty, or not what you ordered, you can return it within 14 days for a full refund or replacement.

8. How do I care for my bag?

We recommend keeping your bag away from direct sunlight and moisture, wiping it with a soft cloth, and storing it in its dust bag when not in use.

9. Do you offer international shipping?

Currently, Zylen delivers only within Pakistan. We hope to expand internationally soon.

10. How can I contact customer support?

You can reach us via email, phone, or our website contact form. Our team is happy to assist you with any queries.