FAQs

1. How can I place an order?

You can place an order directly through our website by selecting your desired product, adding it to the cart, and completing the checkout process.

2. What payment methods do you accept?

We accept all major credit/debit cards, mobile wallets, and Cash on Delivery (COD) across Pakistan.

3. How long does delivery take?

Delivery usually takes 3-7 business days depending on your location. You will receive a tracking number once your order is shipped.

4. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placing them. Please contact our customer support immediately.

5. Do you offer free shipping?

Yes! Zylen offers free delivery across Pakistan on all orders.

6. How can I return or exchange a product?

You can return or exchange items within 14 days of purchase. Items must be unused, in original condition, and with tags intact. For full details, see our Exchange Policy and Return & Refund Policy.

7. What if I receive a faulty or incorrect product?

If your product is damaged, faulty, or not what you ordered, you can return it within 14 days for a full refund or replacement.

8. How do I care for my bag?

We recommend keeping your bag away from direct sunlight and moisture, wiping it with a soft cloth, and storing it in its dust bag when not in use.

9. Do you offer international shipping?

Currently, Zylen delivers only within Pakistan. We hope to expand internationally soon.

10. How can I contact customer support?

You can reach us via email, phone, or our website contact form. Our team is happy to assist you with any queries.