Return or Refund policy

At Zylen, your satisfaction is our priority. If you receive a damaged item, a faulty product, or an order you didn’t place, you can return it within 14 days of delivery for a full refund or replacement.

Conditions for Return & Refund:

Returns must be made within 14 days of receiving the item.

The item must be in its original condition, including tags, packaging, and accessories.

Proof of purchase (order receipt or confirmation) is required.

Only items damaged, faulty, or incorrectly delivered are eligible for return or refund.

Refunds will be processed after the item is inspected and approved by our team.

Shipping charges for return will be covered by Zylen if the return is due to fault, damage, or wrong delivery.

For assistance, please contact our customer support immediately upon receiving a faulty or incorrect item.